SALON POLICIES

Tardiness

To remain courteous of others, please arrive on time for scheduled appointments. Luxia will allow a 5 minute window past your scheduled time before moving on to the next client. 


Cancellations

Cancellations must be made 24 hours in advance. We recommend that you make reservations well in advance so that your desired time can be reserved.

 

*Please reference the group parties section for group party cancellations.


Group Parties

(8 or more guests)

To stay on schedule, all members of your party should arrive 15 minutes prior to your appointment time. All parties must be booked at least 2 weeks in advance. A name and exact service is required from each person in your group at the time of booking, this allows for a smoother transaction and better accuracy. Please email us at luxianailspa@gmail.com to provide these details.

 

*A $100 deposit is required at the time of booking for group parties. The deposit is nonrefundable for no shows. Cardholder will be held responsible for this charge. There will not be a charge for cancellations given with 24 hours notice.


Gift Certificates

All gift certificate sales are final. Gift certificates are not refundable or exchangeable. Gift certificates should be treated as cash, and are not redeemable if lost or stolen.  All gift certificates expire 1 year from the date of purchase.  Luxia is not responsible for unauthorized use, lost, stolen or damaged gift certificates. Gift certificates may only be redeemed at the Luxia location from which they are purchased.

 

If you would like a gift certificate mailed to you or another party, there is an additional $3.00 charge for certified mail. 


Cell Phones, Conversations & Child Supervision

All cell phones should remain on silent and conversations limited while in service areas. We ask that all guests keep voice levels to a minimum as we have created a serene and relaxing atmosphere. Children should be supervised at all times, and remain respectful of those receiving services around them.  This is your time to relax and rejuvenate!


Payment

We accept cash, Visa, Mastercard or Discover credit cards for payment.  Checks are not accepted.


Personal Belongings

Please leave all jewelry and valuable items at home. Luxia is not responsible for lost, stolen or misplaced items.


Please inform your nail technician of any medical conditions that may impact your visit. It is also imperative that we are aware of potential contagious conditions on your hands and feet. If such a condition exists, we cannot provide service(s) to you without written consent from your physician.  We cannot provide services if open or infected wounds are present.  If you have such a condition or think one may exist, please notify of us promptly before the service. 

Medical Conditions


Services

No refunds will be provided for any service. We offer complimentary minor fixes within 3 days of the service completion, pending manager approval. 


Enhancements and gel polish manicures are guaranteed for 3 business days after your appointment; excluding breakages. If you notice light chips or lifting in the first 3 days, please call us to schedule a free repair. Repairs after 3 days or for breakages, tears, and corner breaks are $4+ each.  Lacquer polish services are not guaranteed.  Please bring your receipt to show proof of services.

Repair


Prices

Prices are subject to change without notice.


No Pets allowed except service animals specifically trained to aid a person with a disability are welcome.

Pets


We reserve the right to refuse service to anyone.